Refund Policy

 

Refund & Return Policy

 

Return & Refund Policy

 


We want you to feel confident shopping with The Valley Dolls. Please review our return guidelines carefully before requesting a return.

 

 

 

Return Window

 


We accept return requests within 14 days of delivery.

 

 

 

Eligibility for Returns

 


Eligible items must meet all of the following conditions:

 

  • Item is unused, unworn, and unopened

  • In original packaging

  • Proof of purchase (order confirmation or receipt) is provided

 

 

 

 

Final Sale Items (Non-Returnable)

 


For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

 

  • Opened or used perfume sprays

  • Opened or used fragrance oils

  • Personal care items once opened

  • Custom or personalized items

  • Sale or discounted items

  • Gift cards

 

 

 

 

Accessories (Scrunchies & Hair Clips)

 


Scrunchies and hair clips may be eligible for return only if unused, unworn, and in original packaging.

 

 

 

How to Start a Return

 


To request a return, email us at:

📧 info@thevalleydolls.com


Please include:

 

  • Your order number

  • The item(s) you wish to return

  • Reason for the return

 


Items sent back without prior approval will not be accepted.


If approved, return instructions will be provided. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

 

 

 

Damages, Leaks, or Incorrect Items

 


Please inspect your order upon delivery.

 

  • Contact us within 48 hours of delivery if your item arrives damaged, leaking, or incorrect

  • Include clear photos of the issue and packaging for faster resolution

 


Approved damage or error claims will be replaced or refunded at our discretion.

 

 

 

Exchanges

 


We do not offer direct exchanges.

If your return is approved, you may place a new order once the return has been processed.

 

 

 

Refunds

 

 

  • Once your return is received and inspected, you will be notified of approval or denial

  • Approved refunds are processed within 7–10 business days to the original payment method

  • Your bank or credit card provider may take additional time to post the refund

 


If you have not received your refund within 15 business days of approval, please contact us at info@thevalleydolls.com.

 

 

 

Final Notes

 


We reserve the right to refuse returns that do not meet our policy requirements or show signs of use, wear, or damage not caused during shipping.