Refund & Return Policy

At The Valley Dolls, each product is crafted with care, and we want you to love your purchase. Please review our policy below:

Returns & Exchanges

• Due to the handmade nature of our candles and fragrance oils, we cannot accept returns on used or opened items.

• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue.

• For non-custom items (like stickers or notebooks once available), unused and unopened products may be eligible for a return or exchange within 14 days of delivery.

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Custom Orders

Custom or personalized items are final sale and not eligible for returns or exchanges, unless they arrive damaged or incorrect.

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Refunds

• Once approved, refunds will be issued to your original payment method.

• Please allow 5–10 business days for your bank or credit card company to process the refund.

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Shipping Costs

• Shipping costs are non-refundable.

• If returning an eligible item, the buyer is responsible for return shipping unless the product was damaged or incorrect.

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Questions?

If you have any concerns about your order, please contact us at craftynena@gmail.com and we’ll be happy to assist you.