Refund Policy

Returns & Order Policy

At The Valley Dolls, every fragrance is packaged by hand and prepared specifically for you. Because our products are personal use items, all purchases are final. We are unable to accept returns, exchanges, cancellations, or refunds once an order has been placed.

If you’re exploring our collection for the first time, we recommend beginning with our Discovery Set to experience the fragrances before purchasing a full-size bottle.


If Your Order Arrives Damaged

We take great care in packaging every order before it leaves our studio. If your package arrives with damaged or defective items, please reach out to us within 5 days of the carrier marking your order as delivered.

To help us investigate the issue, please include:

  • Your order number
  • Photos of the shipping box and packaging
  • Photos of the item(s)
  • Photos or videos clearly showing the damage

If the concern involves leaking, the product must be reported before use. We may request photos of the unopened item, packaging, and shipping materials before determining whether a replacement is appropriate.

Requests that cannot be verified with supporting documentation may not qualify for replacement.

If we determine that a product arrived damaged or defective, we’ll gladly send a replacement for the affected item.


What Isn’t Covered

We cannot replace or refund products for:

  • Personal fragrance preferences
  • Orders placed without sampling first
  • Products that have been used and are not defective
  • Damage caused after delivery through improper use, storage, or handling
  • Cosmetic wear to the outer packaging that occurred during shipping
  • Requests submitted more than 5 days after delivery


Keepsake Boxes

Our Keepsake Boxes are assembled by hand, and each one is thoughtfully curated. Because of their handmade nature, small variations in wrapping, stationery, accessories, and presentation are part of the experience and are not considered defects.


Refunds

We do not issue refunds.

When a verified shipping or product issue occurs, any resolution including replacement of the affected item is determined by The Valley Dolls after reviewing the information provided.


Our Responsibility

The Valley Dolls’ responsibility for any order is limited to the amount originally paid for the product purchased. We are not responsible for indirect or consequential damages related to the use of our products.


Policy Changes

We may update this policy as our business grows. The policy in effect on the date your order is placed will apply to that purchase.


Need Help?

If something isn’t right with your order, we’re here to help.

Please email [your email] with your order number and any supporting photos or videos so we can review your request.