Answers and Questions
Frequently Asked Questions (FAQ)
Frequently Asked Questions
Do you offer customization for your products?
At this time, The Valley Dolls does offer customization. All items are produced in small batches to ensure quality and consistency.
Do you ship worldwide?
Currently, The Valley Dolls ships within the United States only. We’re working toward expanding international shipping in the future.
What is your return policy?
Because our fragrances are personal-use products, all sales are final. We do not accept returns, exchanges, cancellations, or refunds once an order has been placed.
If your order arrives damaged or defective, please contact us within 5 days of delivery with your order number and clear photos of the product, packaging, and shipping box. We’ll carefully review your claim and, if approved, replace the affected item.
For complete details, please review our Refund & Return Policy.
What if my item arrives damaged, leaking, or incorrect?
Please contact us at info@thevalleydolls.com within 48 hours of delivery and include clear photos of the item and packaging.
If approved, we’ll arrange a replacement.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package directly through the carrier’s website.
Can I cancel or change my order?
Orders may only be canceled or changed before processing begins. Once an order has been processed or shipped, it cannot be modified.
Please email info@thevalleydolls.com as soon as possible if you need assistance.
How secure is my personal information?
Your privacy is important to us. Our website uses SSL encryption to protect your information. We do not store credit card details and do not sell customer information to third parties.
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase.
Do you offer gift wrapping or gift notes?
Yes! Gift wrapping and the option to include a personalized note are available at checkout for an additional fee.
Do you offer bulk orders or event orders?
Yes we offer bulk orders for weddings, parties, and special events.
Please email info@thevalleydolls.com for availability, pricing, and timelines.